Refund Policy

At Venkotech Technologies, we prioritize customer satisfaction by offering top-tier software development, migration, modernization, optimization, deployment, and maintenance services. We initiate projects only after a comprehensive discussion of charges and confirmation of the agreed-upon advance payment. Below are our policies governing refund claims and our role in the process.

Project Cancellation

Before canceling a project, we strongly encourage clients to communicate any concerns with us. A refund is considered only as a last resort in cases where no feasible solution is available.

To initiate a project cancellation at any stage, you must provide a written request to Venkotech Technologies. Upon receiving this request, we will evaluate the situation and proceed according to the policies outlined below. Please review all refund policies to understand the implications of cancellation.

Refund Coverage

Our refund policy applies exclusively to services, assets, and resources owned by Venkotech Technologies. It does not extend to third-party resources, licenses, software, or any fees paid to external vendors. Additionally, refunds are not applicable for third-party services acquired through external vendors or websites.

We offer three categories of refunds based on the project’s progress:

1. Full Refund

A full refund is applicable only if the project has not been initiated or accepted by our team. Clients must submit a written request to cancel the project before initiation.

2. Partial Refund

A partial refund may be granted if certain project milestones have been completed. The refund amount will be deducted from the advance payment accordingly. If the project progress exceeds the refundable amount, the client must cover the remaining costs incurred by Venkotech Technologies.

Each project undergoes a thorough evaluation before determining the refund amount, ensuring fairness for both the client and the company.

3. No Refund

No refunds will be issued once a project is completed or deployed on the client’s servers. Upon completion, the refund amount defaults to zero.

Refund Eligibility

We manage every project with professionalism and ensure high-quality results. If you are unsatisfied at any stage, we encourage you to contact our business managers through the provided communication channels. We will review cancellation and refund requests after a dispute resolution process. If a mutually agreeable resolution is not reached, the refund will be processed as per the policy, depending on the project’s progress.

Refund Processing

Once a cancellation is approved, the refund will be initiated within five working days. Clients will receive updates on the refund status as it progresses. Refunds will be processed through the original payment gateway or method used during the transaction. The estimated time for the refund to reflect in the client’s account may vary, with a maximum processing period of 180 working days.

Limitation of Liability

Venkotech Technologies holds limited liability in cases where a project remains incomplete. We are not responsible for losses due to delays or non-delivery of services beyond our control. Refunds are only applicable when a client cancels a project under our Cancellation and Refund Policy.

Policy Updates

Venkotech Technologies reserves the right to modify the Cancellation and Refund Policy at any time without prior notice. Clients are encouraged to stay updated on our policies, terms, and conditions.

For further inquiries, please contact us through our official communication channels.